Built for Hajj & Umrah group travel
We’re here to help.
Guidance beyond the journey.
Whether you’re organizing a pilgrimage or joining one as a pilgrim, we’re here to help you use GoMusāfir with confidence.
Find answers, explore helpful resources and get the support you need before, during and after the journey.
Journey Support
Find answers to common questions, access helpful resources and learn how to get the most out of GoMusāfir before, during and after the journey. Whether you’re organizing a group or participating in one, our support resources are designed to help you travel with confidence.
Account & Access
Get assistance with invitations, account access, trip participation and platform settings. From joining your first trip to managing your journey details, we’re here to help you stay connected.
Privacy & Security
Understand how your information is protected, how permissions work and how we handle privacy across the platform. Transparency, security and trust are built into every part of GoMusāfir.
Dedicated Support
Our team is available to help with questions, technical issues and platform guidance. When self-service resources are not enough, we’re here to provide additional support.
Introduction to GoMusāfir
Create Your Organization
Set Up Your First Journey
Invite Your Team
Privacy policy
We collect and use your personal information only in ways that are described in this privacy policy. We respect your privacy and are committed to protecting it.
We value your privacy
We collect and use your personal information only in ways that are described in this privacy policy. We respect your privacy and are committed to protecting it.
What information do we collect?
We may collect the following information about you:
Information you provide us directly, such as when you register for our services, subscribe to our newsletter, or contact us.
Information we collect automatically, such as your IP address, browser type, and operating system.
Information from third parties, such as social media platforms.
How do we use your information?
We use your information to:
Provide you with the services you request.
Communicate with you about your account or our services.
Improve our services.
Target our marketing.
Comply with legal requirements.
How do we protect your information?
We take steps to protect your information, including:
Using secure servers to store your information.
Using encryption to protect your information when it is transmitted over the internet.
Limiting access to your information to those who need it to perform their duties.
What about third parties?
We may share your information with third parties who help us provide our services, such as payment processors and email delivery services. We also may share your information with third parties who help us target our marketing.
Your rights
You have the right to access, correct, or delete your personal information. You also have the right to opt out of our marketing communications.
Changes to this privacy policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
Contact us
If you have any questions about this privacy policy, please contact us.
Purpose-Built for Pilgrimage
GoMusāfir was built specifically for Hajj and Umrah journeys. While general communication tools were never designed for the realities of guiding large groups of pilgrims, GoMusāfir is focused entirely on the unique needs of organizers and participants throughout the journey. From communication and coordination to guidance and support, every part of the platform is designed to help create a more connected, organized and reassuring experience for everyone involved.
Innovation for the Journey Ahead
As pilgrimage continues to evolve, so do the expectations of pilgrims and organizers. We are committed to continuously improving GoMusāfir through new innovations, enhanced capabilities and feedback from the people who use the platform every day. Our goal is simple: to help shape a future where communication is clearer, coordination is easier and every pilgrim feels better supported throughout their journey.
