Built for Hajj & Umrah group travel
We’re here to help.
Guidance beyond the journey.
Whether you’re organizing a pilgrimage or joining one as a pilgrim, we’re here to help you use GoMusāfir with confidence.
Find answers, explore helpful resources and get the support you need before, during and after the journey.
Journey Support
Find answers to common questions, access helpful resources and learn how to get the most out of GoMusāfir before, during and after the journey. Whether you’re organizing a group or participating in one, our support resources are designed to help you travel with confidence.
Account & Access
Get assistance with invitations, account access, trip participation and platform settings. From joining your first trip to managing your journey details, we’re here to help you stay connected.
Privacy & Security
Understand how your information is protected, how permissions work and how we handle privacy across the platform. Transparency, security and trust are built into every part of GoMusāfir.
Dedicated Support
Our team is available to help with questions, technical issues and platform guidance. When self-service resources are not enough, we’re here to provide additional support.
Getting Started as a Guide
Introduction to GoMusāfir
What is GoMusāfir
Who is it for
How the platform works
Key benefits
Create Your Organization
Set Up Your First Journey
Invite Your Team
Add Pilgrims
Configure Communication
Emergency & Safety Setup
Prepare for Departure
During the Journey
After the Journey
Best Practices
Getting started as a Participant
Introduction to GoMusāfir
What is GoMusāfir
How GoMusāfir helps pilgrims
How the platform works
What to expect during your journey
Join a Journey
Your Journey Overview
Voice Communication
Messaging & Updates
Location Sharing
Emergency Support
Account & Profile
During the Journey
After the Journey
Frequently Asked Questions
Purpose-Built for Pilgrimage
GoMusāfir was built specifically for Hajj and Umrah journeys. While general communication tools were never designed for the realities of guiding large groups of pilgrims, GoMusāfir is focused entirely on the unique needs of organizers and participants throughout the journey. From communication and coordination to guidance and support, every part of the platform is designed to help create a more connected, organized and reassuring experience for everyone involved.
Innovation for the Journey Ahead
As pilgrimage continues to evolve, so do the expectations of pilgrims and organizers. We are committed to continuously improving GoMusāfir through new innovations, enhanced capabilities and feedback from the people who use the platform every day. Our goal is simple: to help shape a future where communication is clearer, coordination is easier and every pilgrim feels better supported throughout their journey.
Product & Use
Onboarding & Access
Audio & Channels
Participants & Data
Live Location
Group Chat
Seats, Pricing & Payments
Security & Compliance
Devices & Earbuds
Support & SLA
Legal
Help & Support — Frequently Asked Questions
Product & Use
What does GoMusāfir do?
GoMusāfir provides live audio communication for group trips. Organisations create a trip and share a link/QR; travellers join without an account and can listen or speak when allowed.
Does it work without traveller accounts?
Yes. Travellers join via link or QR and enter basic details.
Which platforms are supported?
iOS and Android for organisers and travellers.
How long is a trip link valid?
Until the organiser deletes the trip or the end date passes. Then it expires automatically.
Security & Privacy
Built with trust at every layer
GoMusāfir is designed to protect the information of organizers and pilgrims from the moment a journey is created until it is completed. Our platform is built on secure cloud infrastructure with strong protections for authentication, data storage, access control and encrypted communication. Security is not treated as an add-on. It is part of how GoMusāfir is designed, built and operated.
Built on Trusted Infrastructure
The technologies behind GoMusāfir are supported by globally recognized security and compliance frameworks, helping provide a secure foundation for authentication, communication, data storage and platform reliability. From encrypted data transmission and secure access controls to infrastructure-level protections and availability safeguards, GoMusāfir is built on a foundation designed to help organizers and pilgrims use the platform with confidence throughout every stage of the journey.